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iGetter crashes at "loading queue" step
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03-03-2008 04:27 PM

Posted by:
Douglas Acosta

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Hello

I did not what happened recently to my iGetter installation, but it just stopped working I could not get iGetter started.

If this helps, there were two large files on the download queue.

One was Ubuntu Linux (690MB aprox.) that it did not even started

the other one was OpenOffice (130MB aprox.) that was about 30%

I tried to solve it uninstalling and reinstalling iGetter but it did not worked.

This is the error message:


iGetter has encountered a problem and needs to close.
We are sorre for the inconvenience

If you were in the middle of something, the information you were working on might be lost.

For more information about this error, click here

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iGetter.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="iGetter.exe" SIZE="4100096" CHECKSUM="0x195CBBCC" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2.5" FILE_DESCRIPTION="iGetter" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter" FILE_VERSION="2.5" ORIGINAL_FILENAME="iGetter.EXE" INTERNAL_NAME="iGetter" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3F52CD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/24/2007 18:30:56" UPTO_LINK_DATE="10/24/2007 18:30:56" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iGetterHelper.exe" SIZE="364544" CHECKSUM="0x69C4E6C5" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2.5" FILE_DESCRIPTION="iGetterHelper" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetterHelper" FILE_VERSION="2.5" ORIGINAL_FILENAME="iGetterHelper.exe" INTERNAL_NAME="iGetterHelper" LEGAL_COPYRIGHT="Copyright (C) 2007 - Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/24/2007 18:29:42" UPTO_LINK_DATE="10/24/2007 18:29:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="unicows.dll" SIZE="245408" CHECKSUM="0x643AB719" BIN_FILE_VERSION="1.0.4018.0" BIN_PRODUCT_VERSION="1.0.4018.0" PRODUCT_VERSION="1.0.4018.0" FILE_DESCRIPTION="Microsoft Layer for Unicode on Win9x Systems (MSLU)" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems" FILE_VERSION="1.0.4018.0" ORIGINAL_FILENAME="UnicoWS.dll" INTERNAL_NAME="Godot.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47F53" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="1.0.4018.0" UPTO_BIN_PRODUCT_VERSION="1.0.4018.0" LINK_DATE="04/21/2003 18:53:20" UPTO_LINK_DATE="04/21/2003 18:53:20" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="unins000.exe" SIZE="692569" CHECKSUM="0xC4C18D87" BIN_FILE_VERSION="51.48.0.0" BIN_PRODUCT_VERSION="51.48.0.0" PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" COMPANY_NAME="" PRODUCT_NAME="Inno Setup" FILE_VERSION="51.48.0.0" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (C) 1997-2007 Jordan Russell. Portions Copyright (C) 2000-2007 Martijn Laan." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="51.48.0.0" UPTO_BIN_PRODUCT_VERSION="51.48.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\IGMON.dll" SIZE="159744" CHECKSUM="0x3928B51C" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="iGetter Browser Module" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Browser Module" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="IGMON.DLL" INTERNAL_NAME="IGMON" LEGAL_COPYRIGHT="(C) 2004 - 2007 Presenta Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/18/2007 18:17:03" UPTO_LINK_DATE="10/18/2007 18:17:03" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget1.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget10.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget2.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget3.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget4.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget5.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget6.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget7.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget8.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\npiget9.dll" SIZE="45056" CHECKSUM="0x1AC9F269" BIN_FILE_VERSION="2.5.0.0" BIN_PRODUCT_VERSION="2.5.0.0" PRODUCT_VERSION="2, 5, 0, 0" FILE_DESCRIPTION="npiget DLL" COMPANY_NAME="Presenta Ltd." PRODUCT_NAME="iGetter Plug-in" FILE_VERSION="2, 5, 0, 0" ORIGINAL_FILENAME="npiget.DLL" INTERNAL_NAME="iGetter Plug-in" LEGAL_COPYRIGHT="Copyright (C) 2004 - 2007 Presenta Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.5.0.0" UPTO_BIN_PRODUCT_VERSION="2.5.0.0" LINK_DATE="10/19/2007 16:23:27" UPTO_LINK_DATE="10/19/2007 16:23:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Integration\nsIGetter.dll" SIZE="28672" CHECKSUM="0x9C4D86ED" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="10/22/2007 14:15:10" UPTO_LINK_DATE="10/22/2007 14:15:10" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

03-04-2008 10:41 AM

Posted by:
iGetter Support

Find more posts by iGetter Support

Hello Douglas,
We would be grateful if you post a bug report here: http://www.igetter.net/igetterfeedback.html. Add some steps to reproduce the problem along with your Windows version.

In the meantime, you can try to remove (one by one or all at once) the following prefs files: iGetter_Prefs.xml, Downloads.xml, History.xml.
To open prefs folder click on the Windows "Start" button, select "Run..." and then type in:

%APPDATA%\iGetter

Then run iGetter and use the "Recover lost download" File menu command, or just double click on the uncompleted files to add them to iGetter again.

Regards,
iGetter Support

03-04-2008 11:37 AM

Posted by:
Douglas Acosta

Find more posts by Douglas Acosta

Now is working

Hi,

I deleted Downloads.xml and iGetter is working now, I thought this could be the problem because the internet connection while downloading OpenOffice was shut down suddenly.

Best regards

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