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error 401 waiting
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05-25-2013 06:32 AM

Posted by:
Faraz

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hello.
i have a problem with downloading from e password protected site .. i have set site manager . when i add a new file i see "waiting" .. error 401 .. i go to "item setting>advanced . the password and other thing is ok .. after clicking the "push" button it's gone ok . and download begins.. how can i solve this problem
Tanx

05-27-2013 08:21 AM

Posted by:
iGetter Support

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Site which you want to authenticate must be like these (notice the point before server.com which includes all subdomains such as www):

http://.server.com/
https://.server.com/
ftp://.server.com/

Don't enter anything after the "server.com/", otherwise iGetter will authenticate downloads only in the specific subfolder.

Regards,
iGetter Support

10-02-2013 03:42 PM

Posted by:
Gregory

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FTP uses different port

What if their ftp server uses another port besides 21? I am getting the same error, and I added the entries which did not resolve.

10-14-2013 09:19 AM

Posted by:
iGetter Support

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Error 401 is an HTTP authentication error. What is the exact error you receive on that FTP download or better yet send a transfer transcript (see iGetter Segments panel) to our support email ?

Before entering anything in the iGetter Site Manager, add a single download and enter your user info in the New URL dialog, Advanced panel.

Thanks,
iGetter Support

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