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Im dislike igetter,it not good like they said
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08-06-2014 03:39 PM

Posted by:
Doanld

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Hello
I wana looking 1 download manager for my mac
and i read from internet,i saw igetter,i trust them and i bought it
And....that is terrible
first i can not download,file keep running download but 2,3 day can not finish 1 file just 100 mb
and i contact with support,they show me about nappapp or something like this
that better but just litte because file can run to 100% but they can not finish :))
somnetime i get this:
Process: iGetter [73931]
Path: /Applications/iGetter 2.9.2/iGetter.app/Contents/MacOS/iGetter
Identifier: com.presenta.iGetter
Version: 2.9.2 (2.9.2)
Code Type: X86 (Native)
Parent Process: launchd [212]
Responsible: iGetter [73931]
User ID: 501

Date/Time: 2014-08-06 22:30:25.439 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: EA351777-348F-9978-FBD9-59B94FD4C5B3


Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000075

VM Regions Near 0x75:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/iGetter 2.9.2/iGetter.app/Contents/MacOS/iGetter
__TEXT 0000000000001000-00000000001fc000 [ 2028K] r-x/rwx SM=COW /Applications/iGetter 2.9.2/iGetter.app/Contents/MacOS/iGetter

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x93be3e7c _XMLPlistAppendDataUsingBase64.__CFPLDataEncodeTable + 4561
1 com.apple.HIToolbox 0x92432fc5 TBrowser::GetClientData(unsigned long, unsigned long, void*, bool) const + 161
2 com.apple.HIToolbox 0x92433003 non-virtual thunk to TBrowser::GetClientData(unsigned long, unsigned long, void*, bool) const + 49
3 com.apple.HIToolbox 0x92433aae TBrowser::SendMessage(long, void*) + 244
4 com.apple.HIToolbox 0x9242b354 UpdateDataBrowserItems + 134
5 com.presenta.iGetter 0x000f36d5 0x1000 + 992981
6 com.presenta.iGetter 0x000f4cc0 0x1000 + 998592
7 com.presenta.iGetter 0x000aad5e 0x1000 + 695646
8 com.presenta.iGetter 0x000b054d 0x1000 + 718157
9 com.presenta.iGetter 0x0000be7c 0x1000 + 44668
10 com.presenta.iGetter 0x0004407e 0x1000 + 274558
11 com.presenta.iGetter 0x0000be7c 0x1000 + 44668
12 com.presenta.iGetter 0x0009888e 0x1000 + 620686
13 com.presenta.iGetter 0x000f6773 0x1000 + 1005427
14 com.presenta.iGetter 0x000f63f9 0x1000 + 1004537
15 com.apple.CoreFoundation 0x93a91b5f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
16 com.apple.CoreFoundation 0x93a8295b __CFRunLoopDoSources0 + 235
17 com.apple.CoreFoundation 0x93a8205e __CFRunLoopRun + 1022
18 com.apple.CoreFoundation 0x93a819ea CFRunLoopRunSpecific + 394
19 com.apple.CoreFoundation 0x93a8184b CFRunLoopRunInMode + 123
20 com.apple.HIToolbox 0x922f6b5d RunCurrentEventLoopInMode + 259
21 com.apple.HIToolbox 0x922f68e2 ReceiveNextEventCommon + 526
22 com.apple.HIToolbox 0x92341aca AcquireNextEventInMode + 75
23 com.apple.HIToolbox 0x924919da _AcquireNextEvent + 58
24 com.apple.HIToolbox 0x9247f324 RunApplicationEventLoop + 225
25 com.presenta.iGetter 0x000c377b 0x1000 + 796539
26 com.presenta.iGetter 0x000c48bc 0x1000 + 800956
27 com.presenta.iGetter 0x000027b6 0x1000 + 6070
28 com.presenta.iGetter 0x000026dd 0x1000 + 5853

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9175e992 kevent64 + 10
1 libdispatch.dylib 0x94fdc899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x94fdc532 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x9175e046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9b0e0dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9b0e4cce start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x9175daea __select_nocancel + 10
1 libsystem_kernel.dylib 0x9175b884 select + 92
2 com.presenta.iGetter 0x000f5db2 0x1000 + 1002930
3 com.presenta.iGetter 0x000f7847 0x1000 + 1009735
4 com.presenta.iGetter 0x0008556a 0x1000 + 542058
5 com.presenta.iGetter 0x00086f07 0x1000 + 548615
6 com.presenta.iGetter 0x00087292 0x1000 + 549522
7 com.presenta.iGetter 0x00083f31 0x1000 + 536369
8 com.presenta.iGetter 0x00058cf2 0x1000 + 359666
9 com.presenta.iGetter 0x000f5316 0x1000 + 1000214
10 libsystem_pthread.dylib 0x9b0df5fb _pthread_body + 144
11 libsystem_pthread.dylib 0x9b0df485 _pthread_start + 130
12 libsystem_pthread.dylib 0x9b0e4cf2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000001 ecx: 0x93be3e75 edx: 0xbfffe56c
edi: 0x003bfa20 esi: 0x00475e90 ebp: 0xbfffe4a8 esp: 0xbfffe481
ss: 0x00000023 efl: 0x00010286 eip: 0x93be3e7c cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000075

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x904fe000 - 0x90517fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x90518000 - 0x90527fff libGL.dylib (9.6.1) <885E9C1F-11C7-347D-BE10-522A40A46596> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x90528000 - 0x9053bfff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x9093c000 - 0x90941ff3 libsystem_platform.dylib (24.90.1) <0613F163-9A7A-3908-B30B-AC1627503933> /usr/lib/system/libsystem_platform.dylib
0x9094d000 - 0x90971fff libJPEG.dylib (1043) <257BE460-DFB1-3398-8AC5-A2E50FBED794> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x90972000 - 0x90979ff2 com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9097a000 - 0x90982fee libcldcpuengine.dylib (2.3.58) <589B3E9E-05CC-30A3-AFF5-AA971C0E1473> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x90983000 - 0x909dcffa libTIFF.dylib (1043) <C03B34F4-8037-3AF5-AE51-B8B5FC8DB639> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x909dd000 - 0x90a79fff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x90a85000 - 0x90ae1ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
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0x90d93000 - 0x90d96ffa libCGXType.A.dylib (599.25.10.1) <FAA0A87E-0E30-3787-88F0-D0CD8F5661A2> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x90d97000 - 0x90d9affb libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib
0x90d9b000 - 0x90dc6ff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x90dc7000 - 0x90dc7fff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91035000 - 0x91047fff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib
0x91048000 - 0x91133ff4 com.apple.DiskImagesFramework (10.9 - 371.1) <32A138AB-6A20-3C28-BFF8-7188C9790F31> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x91134000 - 0x91142ff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x911b3000 - 0x911befff libcsfde.dylib (380) <821ACD5D-E4BD-3626-B7AC-8EE2637268C3> /usr/lib/libcsfde.dylib
0x911bf000 - 0x9120ffff com.apple.opencl (2.3.59 - 2.3.59) <9A8EF83B-78F9-3278-8812-5A0ECB09F8B7> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x91210000 - 0x9121aff7 com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <C4CC55E5-6CC4-307E-9499-AF89A6463AF4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x912a8000 - 0x912acfff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x912ad000 - 0x912b1fff libheimdal-asn1.dylib (323.92.1) <DD8BAEED-28AC-389E-9DC4-E32DA60CB05A> /usr/lib/libheimdal-asn1.dylib
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0x91775000 - 0x9177ffff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
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0x917e4000 - 0x91b0bffb com.apple.JavaScriptCore (9537 - 9537.77.1) <7D918042-6F70-36EA-8F17-C8C5CAC6DC47> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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0x9225c000 - 0x92286fff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
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0x92687000 - 0x926f5ffb libType1Scaler.dylib (112.1) <8DF02425-1C46-3B86-9E02-71F8D13FF3B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
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0x927c5000 - 0x927c9ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x927ca000 - 0x927d6ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
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0x9282e000 - 0x92837ffc com.apple.CommonAuth (4.0 - 2.0) <99219CEB-D340-3E1F-9C04-FD0FA700BD67> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x928ed000 - 0x928eefff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
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0x92c07000 - 0x92c32ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
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0x9a8e6000 - 0x9a9a9ff1 com.apple.CoreText (367.20 - 367.20) <42445623-3BDD-3678-8B46-845C441B6251> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9a9aa000 - 0x9aa15fff com.apple.Heimdal (4.0 - 2.0) <D6465D74-9351-3FF3-9561-AC149AEDB86F> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9aa16000 - 0x9aa1efff liblaunch.dylib (842.92.1) <C180016C-F2DB-3D8B-A72D-5185CE67DFA2> /usr/lib/system/liblaunch.dylib
0x9aa1f000 - 0x9ac8eff2 com.apple.security (7.0 - 55471.14.8) <8AF3BEF0-0EF9-32CD-A316-F9C6325E3491> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9ac8f000 - 0x9acb7fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x9b0de000 - 0x9b0e5ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x9b257000 - 0x9b2f6ff7 libCoreStorage.dylib (380) <78F0E11F-D040-31DD-BD5E-6AC0EC8FD0D4> /usr/lib/libCoreStorage.dylib
0x9b327000 - 0x9b37cff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <CB06B746-9EB1-3972-A798-A139E15F5ACC> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9b37d000 - 0x9b38ffff libsystem_asl.dylib (217.1.4) <51EB17C9-9F5B-39F3-B6CD-8EF238B05B89> /usr/lib/system/libsystem_asl.dylib
0x9b390000 - 0x9b39dfff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x9b438000 - 0x9b5e04af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x9b5e1000 - 0x9b629fff com.apple.PerformanceAnalysis (1.47 - 47) <5C6FA727-EAC9-3924-8662-AF01090A9EF4> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9b62a000 - 0x9b676ff7 libcups.2.dylib (372.4) <A11AA954-07E7-3929-84AB-309B0C0DDB5D> /usr/lib/libcups.2.dylib
0x9b723000 - 0x9b760ffb libGLImage.dylib (9.6.1) <E2DADD8A-8A60-3F39-840B-4B7FE7001384> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x9b765000 - 0x9b779ff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <06C2834A-91E9-3DCC-B7D0-9EAC592CE1C5> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x9b7d3000 - 0x9b8e0ff7 com.apple.ImageIO.framework (3.3.0 - 1043) <3AA4C524-1B31-39AC-A641-189D0D6EA427> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9b8e1000 - 0x9b8e2ffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x9b8e3000 - 0x9bc0effe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9bd9b000 - 0x9bd9eff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x9bd9f000 - 0x9be4bffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x9c1d6000 - 0x9c24dffb com.apple.framework.IOKit (2.0.1 - 907.100.13) <D1308EE0-96AA-3442-A27B-264F58AE12B4> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0xeab00000 - 0xeab0fff9 libConverter.dylib (183) <C66CF204-3430-3D92-A114-AF0D3A2A16CC> /System/Library/Printers/Libraries/libConverter.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 13995
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=164.2M resident=45.0M(27%) swapped_out_or_unallocated=119.2M(73%)
Writable regions: Total=111.9M written=3312K(3%) resident=19.1M(17%) swapped_out=4K(0%) unallocated=92.8M(83%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.2M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 9940K
CG image 16K
CG raster data 424K
CG shared images 212K
Kernel Alloc Once 4K
MALLOC 42.0M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 156K
OpenCL 44K
SQLite page cache 256K
Stack 64.7M
VM_ALLOCATE 16.5M
WebKit Malloc 1248K
__DATA 15.7M
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 43.6M
__OBJC 2020K
__PAGEZERO 4K
__TEXT 120.6M
__UNICODE 544K
mapped file 183.8M
shared memory 4K
=========== =======
TOTAL 535.2M
TOTAL, minus reserved VM space 535.2M


Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f58
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

08-07-2014 04:01 AM

Posted by:
iGetter Support

Find more posts by iGetter Support

Hello,
We haven't received any crash report, so please send it to us using our contact form at http://www.igetter.net/contactus.html (there is an email for attachments as well). We need exact steps to reproduce the problem as well as number of segments of any running download and an example link of download that can reproduce the problem.

Does the problem appear with any of the downloads here http://support.apple.com/downloads/?

If you download on an external HDD or flash drive and it disconnects, you will not be able to finish that download. In addition, downloading on network storage devices is very dangerous, since they often disconnect.

OS X AppNap feature sometimes limits app resources (when machine is idle) which causes very slow downloading in iGetter. You can easily disable it for the iGetter app using Finder "Get Info (Cmd+I)" command and then turn on "Prevent AppNap" option. See this info:
http://www.tekrevue.com/tip/disable-app-nap-os-x-mavericks/

A broken download that stops at 99% completion means that most probably download URL or login session has expired. So to resume such download you may try to get a fresh URL from the same download site, then pause the download in iGetter, open its "Items Settings" dialog and paste the new download URL (replacing the existing one).

To prevent further problems with URLs that expire:

1. Set "Minimal segment size" value at iGetter preferences, Acceleration
panel, to 50 000 KB. This way iGetter will not try to make new connections
at least 50MB from end of the file. Option will take effect with the newly
added downloads only.

2. Using your default browser login to the download site (make sure that
"Remember me" checkbox is on, if there is such). Don't logout from that site
until the download finishes.

3. Always download the file immediately and don't pause it.

The crash report seems to be related to corrupted iGetter prefs or downloads/history plist files.

Thanks,
iGetter Support

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