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[Solved] MacOS 10.13 issue (files renamed by still partial download)
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09-26-2017 10:58 AM

Posted by:
David Edwards

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After downloading a file, attempts to click on it tries to add it to iGetter. The file has been renamed to the final name but the file type remains iGetter Partial Download.

This occurs on High Sierra Release 10.13(17A365)

09-29-2017 09:50 AM

Posted by:
iGetter Support

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Indeed, the problem you described exists on High Sierra, but only for "unknown" for the system files, such as "exe". There is no such problem for files that the system recognizes as dmg, zip, pkg, pdf, mov. They open just fine.

We will try to fix this problem in the next iGetter release. In the meantime, the workaround for completed downloads that still show an iGetter doc icon is to use "Open With" contextual menu command. Or drag&drop the file on the app that otherwise opens such files.

Thanks,
iGetter Support

Update: See the next post with solution for this problem.

11-24-2017 07:58 AM

Posted by:
iGetter Support

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Until we release iGetter 2.9.6, you can use the following application:

1. Download the app from here:
https://www.igetter.net/SetIGET.dmg

2. Install it for example in "/Applications/iGetter 2.9.5" folder.
3. Open iGetter Preferences, Advanced panel.
4. Turn on "When download is finished scan for viruses" and browse to location where you installed the app:

When a download finishes it should appear with its native icon instead of iGetter doc icon.

Update [05/07/2018] - SetIGET app v2 now supports drag&drop of multiple files on its app icon, as well as you may use "Open With" > SetIGET to fix a single file.

Update [06/26/2018] - iGetter v2.9.6 includes a fix for this problem, but you may still use SetIGET app to fix existing files.

11-27-2017 09:17 PM

Posted by:
bert

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thank you

thanks for this post. i hope it works cause this has been bugging me so bad the last couple of days.

01-08-2018 05:07 PM

Posted by:
David Edwards

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Workaround works... can also fix prior files...

It takes a little magic but is simple enough...

In finder ON A COPY of SetIGET.app, right-click on SetiGET.app, and select show package contents.

The Go into the Contents folder and then the MacOS folder... the file SetIGET is what you will need.

Open Terminal (it lives in Applications/Utilities)

At the prompt, first drag to SetIGET file into the terminal window. The full file path to the file will appear. Then drag a mangled file to terminal. Press RETURN.

The file will be fixed. Repeat the last part as needed.

02-05-2018 09:20 PM

Posted by:
Jake

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This is annoying

When will this be fixed? It has been broken forever. I'm upset I shelled out money for software that does not get bug fixes in a timely fashion.

02-06-2018 04:57 AM

Posted by:
iGetter Support

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@Jake - Please, follow the instructions in the third post (with the screenshot) above.

If you have any issues with this fix, please let us know.

02-19-2018 07:46 PM

Posted by:
Jake

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Hello. I don't believe this is an adequate 'fix' for software I paid for. This procedure is more a workaround.

Can you please let me know when you expect to release a patch to iGetter that fixes this problem so that I can use the software again?

I am very disappointed that I have not been able to use igetter for months.

02-21-2018 12:12 PM

Posted by:
iGetter Support

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@Jake - First, this is not a bug in iGetter, but in High Sierra file metadata caching. So the adequate fix should come from Apple. We can provide "workarounds". If the above app (in the third post) doesn't fix your problem, then the next version may not work for you, as well.

Did you ever try to follow the instructions in the third post? All in all, you need 1 min. to set it once and forget about this problem.

05-03-2018 06:27 PM

Posted by:
Uttam

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Thanks for the workaround. Can you share the syntax i can run within terminal for setiget.app for me to fix the icons of earlier files i've downloaded (before this workaround bugfix was introduced)

05-07-2018 07:48 AM

Posted by:
iGetter Support

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You can download an updated version of SetIGET (v2.0), that supports drag&drop of multiple files on its app icon, as well as you may use "Open With" > SetIGET to fix a single file. The main purpose of this app remains, so you can fix automatically all downloads when they complete (if you set it as explained in the third post above).

If you want to use Terminal, then David Edwards has explained very well how to do it above.

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