iGetter V3 Lion
iGetter V3 Lion
iGetter V3 Lion
iGetter V3 Lion

iGetter FAQ's For Mac:

Operating System:

• Mac
Windows

 

General questions:

What connection type to choose when asked?
How do I uninstall iGetter for MacOS X ?
Does iGetter support Socks firewalls?
Can iGetter scan finished files for viruses?
Can I use a username and password in the URL?

Browsers:

My browser doesn't restore after uninstalling iGetter?
iGetter contextual menu commands don't appear in Chrome. Why?

Bugs:

I think I found a bug, what should I do?

Error Messages:

The FTP Proxy returns an authentication error?
The total file size grows every time iGetter resumes it?
iGetter finished my download, but the file is too small (less than 10K)?
The HTTP server returns a 'Bad authentication' error?

 

General Questions:

Q: What connection type to choose when asked?

A: The "Connection type" option (also at iGetter preferences, Acceleration panel) should match as near as possible your actual Internet connection's download speed. To select a proper connection type, just open www.speedtest.net and test your connection to some server i.e. in US. If your download speed is for example 5.43 Mbps choose "6Mb Cable/DSL" in iGetter.

Note that iGetter measures speed in Bytes per second (B/s) which is 8 times less than bits per second (b/s). For example, if iGetter shows a download speed of 1.25 KB/s, this is equal to 10 Mbps.

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Q: How do I uninstall iGetter for Mac OSX?

A: To uninstall iGetter from your Mac you have to use the uninstaller located in the iGetter application folder or you can manually remove the following files:

/Users/<your user>/Library/Internet Plug-Ins/iGetter Plugin
/Users/<your user>/Library/InputManagers/iGetterIMBundle
/Users/<your user>/Library/Contextual Menu Items/iGetterCMPlugIn
/Users/<your user>/Library/Preferences/iGetter
/Users/<your user>/Library/Application Support/iGetter
<Applications folder>/iGetter

To open your user library folder on Lion, you can use your Terminal app (/Applications/Utilities folder). Start Terminal and paste the following line (then press Return):

open ~/Library/

Or you can follow instructions here.

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Q: Does iGetter support Socks firewalls?

A: Yes. iGetter supports Socks firewalls versions 4, 4a and 5. For Socks 5 iGetter uses Basic authentication.

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Q: Can iGetter scan finished files for viruses?

A: iGetter lets you choose the virus scanner program that you have on your computer. You may select the program on the 'Advanced' tab panel in Preferences.

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Q: Can I use a username and password in the URL?

A: iGetter will accept URLs with the following format:

http://username:password@www.xxxx.com/...
ftp://username:password@ftp.xxxx.com/...
Please, avoid using slashes "/", at signs "@" or colons ":" in passwords.
The best way to use username and password for FTP and HTTP servers is to enter them on 'Log In' tab panel in Preferences window.

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Browsers:

Q: My browser doesn't restore after uninstalling iGetter?

A: Since version 1.6 of iGetter the 'Integrate with Internet browsers' function is switched off by default. To restore your browser just turn off the iGetter "Integrate with Internet Browsers" Tools menu option. If you've removed iGetter without turning off the integration function of iGetter you must start the iGetter browser plug-in uninstaller included in the iGetter application folder. Alternatively, if you don't plan to use Internet Explorer anylonger you can just remove the following files:

/Users/<your user>/Library/Internet Plug-Ins/iGetter Plugin
/Users/<your user>/Library/InputManagers/iGetterIMBundle
/Users/<your user>/Library/Contextual Menu Items/iGetterCMPlugIn

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Q: iGetter contextual menu commands don't appear in Chrome. Why?

A: iGetter v2.8.5 added contextual menu integration with Google Chrome and Chromium browsers. So, to install iGetter extension for Chrome you need to turn on "Add Contextual menu support for Internet browsers" option at iGetter preferences, Integration panel. In the recent versions of Chrome, external extensions are disabled by default (a small green icon should appear on Chrome's Toolbar) and you need to enable it there as well.

However, if you still don't see iGetter CM commands, you can install iGetter extension manually as explained here:

1. Download the following file on your HD:
http://www.igetter.net/iGetterExtension.crx

2. Drag and drop iGetterExtension.crx on Chrome's Extensions page (menu Window -> Extensions command or type "about:extensions" in Chrome):
iGetter V3 Lion

3. Confirm installation:
iGetter V3 Lion

4. Finally, check if the iGetter extension has been listed on the Chrome's Extensions page. To use iGetter extension in incognito mode you have to turn on the "Allow in incognito" option on the Chrome Extensions page.

Don't remove the iGetter extension from the Chrome Extensions Manager (you may only disable it, if you wish), but always use the iGetter options available at iGetter preferences, Integration panel. Otherwise iGetter will not be able to install/uninstall/update its extension in Chrome any longer. You have to update it manually using the link above.

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Bugs:

Q: I think I found a bug, what should I do?

A: Please see the Bugs section of iGetter FAQs for this bug. If it isn't there you may visit our bugs report page for iGetter here.

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Error Messages:

Q: The FTP Proxy returns an authentication error?

A: If you have filled out the FTP Proxy User Name/Password fields in Internet Config, iGetter will use the 'User after logon' authentication method. If not, iGetter will use 'User without logon' method. If the FTP proxy returns authentication error, you may ask the server administrator to enable one of these authentication methods. Also, you may try checking your FTP Proxy User Name/Password to make sure you have filled in the proper fields.

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Q: The total file size grows every time iGetter resumes it?

A: Some FTP servers respond incorrectly to ftp commands for resuming. iGetter sends a REST 1 to see if the server supports resuming, then sends the REST 'numbytes' to resume at the right point. Some servers don't handle the second REST command. If this problem occurs, see if you can find the same file on a different server.

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Q: iGetter finished my download, but the file is too small (less than 10K)?

A: Some HTTP servers return error messages in the form of an HTML page instead of in the HTTP Header response. iGetter copes with this problem checking the date and size of the started real file, however, in such cases the first attempt to download your file will fail. If this problem occurs try to restart the download.

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Q: The HTTP server returns a 'Bad authentication' error?

A: There are several possible reasons for such an error. First, check your User Name/Password on the 'Log In' tab panel in the Preferences. Second, if you use a HTTP proxy, you may check User Name/Password in the 'Authentication HTTP Proxy' on the 'Proxy' tab panel in Preferences. The last reason may be that iGetter uses Basic HTTP Authentication, but your HTTP Server or Proxy doesn't support this method of authentication. If this is the case, try asking the administrator of the server to enable Basic authentication for you.

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iGetter For Windows FAQ's: | To Index |

General Questions:

What connection type to choose when asked?
Are there any other options that I could set manually?
Does iGetter support Socks firewalls?
How to load iGetter minimized at Windows startup?
Can iGetter scan finished files for viruses?
Where is the iGetter profile folder located?
Can I use a username and password in the URL?

Browsers:

What browsers does iGetter support?
How to integrate iGetter with Safari 5.1 and later?
How to integrate iGetter with Opera 14 and later?
How to send a URL to iGetter that was not intercepted by iGetter automatically?
How to avoid iGetter click catcher for a particular URL?
Internet Explorer "Save As" dialog disappears. Why?
Can I install iGetter extension for Chrome individually?

Bugs:

I think I found a bug, what should I do?

Error Messages:

The FTP Proxy returns an authentication error?
Network error 268435556 ?
Network Error 61 ?
Network error 64 ?
The total file size grows every time iGetter resumes it?
iGetter finished my download, but the file is too small (less than 10K)?
401 Bad authentication error?

Other:

The question I'm looking for is not here. What should I do?

 

General questions:

Q: What connection type to choose when asked?

A: The "Connection type" option (also at iGetter options, Acceleration panel) should match as near as possible your actual Internet connection's download speed. To select a proper connection type, just open www.speedtest.net and test your connection to some server i.e. in US. If your download speed is for example 5.43 Mbps choose "6Mb Cable/DSL" in iGetter.

Note that iGetter measures speed in Bytes per second (B/s) which is 8 times less than bits per second (b/s). For example, if iGetter shows a download speed of 1.25 KB/s, this is equal to 10 Mbps.

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Q: Are there any other options that I could set manually?

A: Since v2.6 you can use the following additional options in the iGetter_Prefs.xml file located in the "%APPDATA%\iGetter" folder. To open that folder, click on the Windows "Start" button, select "Run..." (or hold both the "Windows" and "R" keys on your keyboard) and type in:

%APPDATA%\iGetter

 

• Options that you can put after the "<Dlg>" tag:

1. Turn Target Icon transparency off

<IconT>0</IconT>

2. Minimize the main window on close

<CloseX>0</CloseX>

3. Select History after completion - on

<SelH>1</SelH>

• Options that you can put after the "<iGetter>" tag:

4. File extensions that Site Explorer will process and show in the HTML preview:

<SiteDir> htm , html , php , php3 , php4 , php5 , phtml , jsp , jhtml , js , shtm , shtml , stm , shtm , ssi , asp , aspx , vbs , inc , cgi , lasso , cfm , cfc , cfml , vtm , vtml , wml , pwml , xhtml , htc , xml , rss , m , do , adp , py , md5 , msg , </SiteDir>

5. Windows Media Player and QuickTime extensions that iGetter will show in the History media preview:

<MediaExt> avi , asf , wm , wma , wmv , wmd , ogg , ogm , mkv , mka , asx , wax, m3u , wpl , wvx , wmx , dvr-ms , mid , rmi , midi , ape , mpeg , mpg , m1v , mp2 , mpa , mpe , ifo , vob , wav , snd , au , aif , aifc , aiff , wma , mp3 , jpg , jpeg , ,</MediaExt>

<MediaQTExt> qt , qtl , mp4 , 3gp2 , 3g2 , sdv , 3gp , adts , aac , cdda , amc , caf , gsm , pntg , pict , qtif , sdp , 3gpp , mov , dif , dv , mac , pct , pic , pnt , qht , qhtm , qti , sd2 , </MediaQTExt>

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Q: Does iGetter support Socks firewalls?

A: Yes. iGetter supports Socks firewalls versions 4, 4a and 5. For Socks 5 iGetter uses Basic authenticationp.

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Q: How to load iGetter minimized at Windows startup?

A: You can create a shortcut of iGetter (C:\Program Files\iGetter) to your Desktop (installer puts one by default).

1. Right-click on the iGetter shortcut and select Properties.
2. Choose Run: Minimized.
3. Drag and drop the shortcut to the Start menu -> Programs -> Startup.

iGetter Properties Window

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Q: Can iGetter scan finished files for viruses?

A: iGetter lets you choose the virus scanner program that you have on your computer. You may select the program at the iGetter Options, "Advanced" panel.

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Q: Where is the iGetter profile folder located?

A: iGetter stores the downloads, history and preferences data files in one of the following locations:

Windows Vista, Windows 7: C:\Users\ <UserName>\AppData\Roaming\iGetter
Windows 2000, XP: C:\Documents and Settings\ <UserName>\Application Data\iGetter
Windows NT: C:\WINNT\Profiles\ <UserName>\Application Data\iGetter
Windows 98, ME: C:\Windows\Application Data\iGetter

When you reinstall Windows or move iGetter on another machine you can backup and restore the iGetter profile folder to keep your current preferences, downloads and history lists.

If you don't see the "C:\Documents and Settings\<UserName>\Application Data" folder, open your Windows Explorer and choose menu Tools, Folder Options. Now select the View tab panel and turn on "Show hidden files and folders" option as shown bellow:

 

Windows Folder Options - Show hidden files and folders

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Q: Can I use a username and password in the URL?

A: iGetter will accept URLs with the following format: http://username:password@www.xxxx.com/...
ftp://username:password@ftp.xxxx.com/...
Please, avoid using slashes "/", at signs "@" or colons ":" in passwords.
The best way to use username and password for FTP and HTTP servers is to enter them at the iGetter Options, "Site Manager" panel or individually at "New Download" (Ctrl+N) window, Advanced tab panel.

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Browsers:

Q: What browsers does iGetter support?

A: Currently, iGetter integrates with Internet Explorer 5.0 or later, Firefox, Netscape, Mozilla, Opera, Safari and Chrome catching mouse clicks of hyperlinks.

In addition, iGetter integrates with Internet Explorer, Firefox and Chrome, through a contextual menu for hyperlinks. Just choose "Download with iGetter" or "Download all with iGetter" on a download link or entire web page.

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Q: How to integrate iGetter with Safari 5.1 and later?

A: If you turn on "Integrate with Internet browsers" Tools menu option, iGetter will integrate automatically with Safari 5+ by a browser plugin that catches mouse clicks of hyperlinks.

In addition, iGetter supports contextual menu integration with Safari 5.1+, but you have to install manually the following extension in Safari. Note that you can uninstall that extension only through the Safari preferences.

Here are the exact steps to install iGetter extension for Safari:
1. Click on the following link in Safari:
http://igetter.net/iGetterExtension.safariextz

2. When prompted to open or save the download, click on the "Open" button. Safari will then ask you if you want to install iGetter extension, so click on the "Install" button.


3. iGetter extension should appear in Safari preferences (menu Edit -> Preferences), Extensions panel as shown here:


4. Turn ON "Add Contextual menu support for Internet browsers" at iGetter preferences, Integration panel.
5. Restart Safari.
6. Finally iGetter CM commands should appear in your browser:

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Q: How to integrate iGetter with Opera 14 and later?

A: If you turn on "Integrate with Internet browsers" Tools menu option, iGetter will integrate automatically with Opera by a browser plugin that catches mouse clicks of hyperlinks.

In addition, iGetter supports contextual menu integration with Opera 14+, but you have to install manually the following extension in Opera. Note that you can uninstall that extension only through the Opera preferences.

Here are the exact steps to install iGetter extension for Opera:

1. Navigate Opera to the following link:
http://www.igetter.net/iGetterWinExt.crx

2. When prompted enable (Install) iGetter extension. Optionally you can turn on "Allow in private mode" option on the Opera Extensions page.

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Q: How to send a URL to iGetter that was not intercepted by iGetter automatically?

A: Just hold CTRL+ALT keys when clicking on a download link in Internet Explorer and iGetter will intercept this URL in all cases. Alternatively, you can use the browser's contextual menu function "Download with iGetter".

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Q: How to avoid iGetter click catcher for a particular URL?

A: Just hold the CTRL key down when clicking on a download link in Internet Explorer and you will skip iGetter to your browser's save as dialog.

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Q: Internet Explorer "Save As" dialog disappears. Why?

A: This problem may occur if you've installed Netscape 8 and if you use the iGetter "Integrate with Internet browsers" Tools menu function. This is caused form a bug in Netscape 8 which causes Internet Explorer to register all Netscape 8 plugins to IE and thus breaks Internet Explorer functionality. We mailed the bug both to Netscape and Microsoft. You can read more here.

Workaround:

1. Uninstall Netscape 8
2. START->RUN
3. Type: regedit
4. Hit ENTER
5. Navigate to the following:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension

6. Highlight and right-click the nodes which default values are "iGetter Plug-in" (i.e. "zip") and select delete.
7. Restart Internet Explorer

OR

Locate "C:\Program Files\Netscape\Netscape Browser\plugins " folder and delete all "npiget*.dll" files. Now, run regedit.exe and delete all extensions registered at:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension

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Q: Can I install iGetter extension for Chrome individually?

A: To install automatically iGetter extension for Chrome you need to turn on "Add Contextual menu support for Internet browsers" option at iGetter options, Integration panel.

However, if you want to install iGetter extension manually, download the following file on your HD. Then install the iGetter extension by drag and droping it on Chrome's Extensions page (menu Tools -> Extensions command or type "about:extensions" in Chrome).

http://www.igetter.net/iGetterWinExt.crx

Finally, check if the iGetter extension has been installed by Chrome's menu Tools -> Extensions page. To use iGetter extension in incognito mode you have to turn on the "Allow in incognito" option on the Chrome Extensions page.

Don't remove the iGetter extension from the Chrome Extensions Manager (you may only disable it, if you wish), but always use the iGetter options available at iGetter options, Integration panel. Otherwise iGetter will not be able to install/uninstall/update its extension in Chrome any longer. You have to update it manually using the link above.

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Bugs:

Q: I think I found a bug, what should I do?

A: Please see the Bugs section of iGetter FAQs for this bug. If it isn't there you may visit our bugs report page for iGetter here.

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Error Messages:

Q: The FTP Proxy returns an authentication error?

A: If you have filled out the FTP Proxy User Name/Password fields in the iGetter options, Proxy panel, iGetter will use the 'User after logon' authentication method. If not, iGetter will use 'User without logon' method. If the FTP proxy returns authentication error, you may ask the server administrator to enable one of these authentication methods. Also, you may try checking your FTP Proxy User Name/Password to make sure you have filled in the proper fields.

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Q: Network error 268435556 ?

A: Network error 268435556 means: "Operation timed out. Server not responding."

This error may occur if you have set to 0 the "Timeout connection attempts after '#' sec." option at the iGetter Options, Connections panel. This option determines how long iGetter to wait for a response (by default it is 60 sec.).

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Q: Network Error 61 ?

A: Network error 61 means "Connection refused". This error may appear in two cases. First if you use a Socks proxy enter the authentication info in the iGetter Options, Proxy panel. Second, your network connection is not configured properly or there is a firewall blocking iGetter to connect the Internet. Also, if you use a modem verify that you've connected your modem to the Internet first or set on the "Redial if disconnected" iGetter Tools menu function.

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Q: Network error 64 ?

A: Network error 64 means: "Host is down - a socket operation failed because the destination host is down. A socket operation encountered a dead host. Networking activity on the local host has not been initiated". This error occurs mainly if the timeout is reached.

There are several reasons for this error: 1. The destination host is really down. To check if this is true try to download http://www.igetter.net/downloads.html. If you receive the same error skip to the next point. 2. Check if you haven't blocked iGetter with a firewall.

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Q: The total file size grows every time iGetter resumes it?

A: Some FTP servers respond incorrectly to ftp commands for resuming. iGetter sends a REST 1 to see if the server supports resuming, then sends the REST 'numbytes' to resume at the right point. Some servers don't handle the second REST command. If this problem occurs, see if you can find the same file on a different server.

| To Top |

 

Q: iGetter finished my download, but the file is too small (less than 10K)?

A: Some HTTP servers return error messages in the form of an HTML page instead of in the HTTP Header response. iGetter copes with this problem checking the date and size of the started real file, however, in such cases the first attempt to download your file will fail. If this problem occurs try to restart the download.

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Q: 401 Bad authentication error?

A: There are several possible reasons for such an error:

1. Check your User Name and Password in the "Item Settings" dialog, Advanced tab panel.
2. If you use a HTTP proxy, check the proxy user name and password at iGetter Options, Proxy panel.
3. iGetter uses Basic HTTP Authentication, but your HTTP Server or Proxy doesn't support this method of authentication. If this is the case, try asking the administrator of the server to enable Basic authentication for you.

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Other:

Q: The question I'm looking for is not here. What should I do?

A: Try the iGetter Forums for more answers. If you are a registered user of iGetter contact us directly using the contact form.

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